Terms & Conditions

Welcome to Lumina Crown Hairs. By accessing our website or purchasing our products, you agree to the following terms and conditions.

1. Products & Quality

Lumina Crown Hairs offers a selection of human hair wigs in different lengths, textures, colours, densities, and lace types.

We aim to provide accurate product descriptions and photographs. Slight variations in colour, texture, and appearance may occur due to lighting and screen settings.

2. Pricing & Payments

• All prices are displayed in Kenyan Shillings (KES).
• Payment must be confirmed before an order is processed for dispatch.
• Delivery charges are calculated separately and communicated before payment.
• We reserve the right to correct pricing errors before accepting an order.

3. Orders & Availability

All orders are subject to product availability and payment verification.

If an ordered product is unavailable, customers will be offered an alternative or a refund.

Customers are responsible for providing accurate contact and delivery information.

4. Delivery

We deliver across Kenya through available courier services.

Delivery times depend on location, stock availability, and courier schedules.

Customers will be informed of any significant delays.

5. Returns, Exchanges & Refunds

For hygiene reasons, change-of-mind returns of worn, installed, washed, cut, coloured, or otherwise altered wigs are generally not accepted.

If you receive a defective, damaged, incorrect, or misrepresented product, please contact us promptly with your order details and supporting photographs.

Eligible returns, replacements, and refunds will be handled in accordance with applicable Kenyan consumer protection laws.

6. Order Cancellations

Customers may request cancellation before an order has been dispatched.

Once an order has been dispatched, cancellation requests will be assessed under our returns policy and applicable law.

7. Hair Care & Maintenance

Customers are encouraged to follow the recommended care instructions provided with their wigs.

Normal wear and tear, improper maintenance, and damage caused by incorrect use are not generally covered by our voluntary returns policy.

8. Privacy & Customer Information

Customer information is collected and used for order processing, payment verification, delivery, and customer support.

We handle personal information in accordance with applicable Kenyan data protection laws.

Please refer to our Privacy Policy for further details.

9. Website Content

All original branding, logos, photographs, and website content belonging to Lumina Crown Hairs are protected by applicable intellectual property laws.

Unauthorised commercial reproduction is prohibited.

10. Contact & Customer Support

For questions about orders, products, delivery, or returns, please contact Lumina Crown Hairs through our official customer support channels.

11. Changes to These Terms

We may update these Terms & Conditions periodically. Changes will be published on our website and will apply prospectively, subject to applicable law.

Lumina Crown Hairs 👑

Contact customer support · Privacy Policy · Delivery & Returns Policy